-- they build tables out of nested
. Those inline
templates mix fixed-px columns with fr columns, so at phone widths the fr
columns collapse to ~0 and cells wrap into the next column (the reported
"Suggested alt claimers" bug). The shared table.t media rules can't reach
inline styles, so each such table is wrapped in `.xscroll` in its page JS. */
/* Wrapper: scroll its (single) child horizontally. Unconditional overflow so a
genuinely-wide table (hard-px columns whose sum already exceeds the viewport,
e.g. the game×severity matrix) scrolls at any width. Inert on desktop -- a
child narrower than the viewport never produces a scrollbar, and the
min-width floor below only applies at phone widths. */
.xscroll { overflow-x: auto; -webkit-overflow-scrolling: touch; }
/* Categories grids (cat-grid-two / cat-grid-three) are inline-styled CSS grids
whose cards hold wide content -- a 6-column handler table and nowrap bar
labels. Without min-width:0 the grid items keep the default min-width:auto, so
each track grows to its content's min-content size and the grid blows past the
viewport at EVERY width (measured: 1310px content @ 1024 viewport). min-width:0
lets the cards shrink so the table scrolls inside its own overflow-x:auto
wrapper and the bar labels ellipsis. */
.cat-grid-two > *, .cat-grid-three > * { min-width: 0; }
/* The 3-up categories grid is too cramped for bar-row labels in the tablet band
(≈641–900px each card is ~210px and labels ellipsize to a single glyph). Drop
to 2-up there so labels stay readable; ≤640px collapses to 1-up below. */
@media (max-width: 900px) {
.cat-grid-three { grid-template-columns: 1fr 1fr !important; }
}
@media (max-width: 640px) {
/* Floor the wrapped table's width so its fr columns keep a readable size and
the whole table scrolls as one aligned unit (header tracks with body).
Pages override --xt for wider tables (matrix, heatmap, alt-claimers, …). */
.xscroll > * { min-width: var(--xt, 640px); }
/* Collapse inline multi-column *summary* grids (cards, not tables). They set
grid-template-columns inline, so the class override needs !important. */
.mcol1 { grid-template-columns: 1fr !important; }
.mcol2 { grid-template-columns: 1fr 1fr !important; }
/* Categories page two/three-up card rows (classed, but inline template). */
.cat-grid-two, .cat-grid-three { grid-template-columns: 1fr !important; }
/* Two-column text grids that read fine stacked on a phone. */
.fact-list { grid-template-columns: 1fr; }
.severity-legend { grid-template-columns: 1fr; }
/* Shave oversized desktop padding/margins so content gets more width. */
.section { margin-bottom: var(--sp-6); }
.card { padding: var(--sp-4); }
/* SLA / stat-tile grids on the staff deep-dive (working pattern, severity,
de-escalation, comm style) are repeat(3,1fr); 3-up clips labels on a phone
("AVG ACTIVE HOURS/DAY" → "ACTIVE S/DAY"). Drop to 2-up so labels fit. */
.sla-grid { grid-template-columns: 1fr 1fr; }
/* Activity heatmap: fit all 24 hour-columns inside the viewport instead of
the 420px desktop row. Neutralise the .xscroll 640px floor, drop the inner
min-width, and let the ticks/cells flex to share the row width -- so the
coloured cells stay visible rather than collapsing into an empty box. */
.wp-heatmap.xscroll > * { min-width: 0; }
.wp-heatmap-inner { min-width: 0; width: 100%; }
.wp-hm-label { width: 20px; font-size: 8px; }
.wp-hm-tick { font-size: 7px; }
.wp-hm-tick,
.wp-hm-cell { flex: 1 1 0; min-width: 0; width: auto; }
.wp-hm-cell { height: 14px; }
}
/* ========== SEVERITY & COMPLEXITY HUB (Ops → Severity) ==========
All components here are built by page-ops-severity-routing.js via safe DOM
construction (no innerHTML). Wide tables ride .table-wrap / .xscroll; the
stacked-column and heatmap blocks are wrapped in .xscroll (--xt) so they
scroll as one unit on phones instead of squashing their fr columns to ~0. */
/* Distribution / aggregate cells -- auto-fit so they reflow without media queries. */
.sev-dist {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
gap: 1px;
background: var(--border);
border: 1px solid var(--border);
border-radius: var(--r-sm);
overflow: hidden;
}
.sev-dist-cell { background: var(--card); padding: 13px 15px; }
.sev-dist-k {
font-family: var(--mono);
font-size: 9.5px;
text-transform: uppercase;
letter-spacing: 0.8px;
color: var(--muted);
}
.sev-dist-n {
font-family: var(--title);
font-size: 1.25rem;
font-weight: 700;
letter-spacing: -0.02em;
color: var(--text);
margin-top: 6px;
line-height: 1;
}
.sev-dist-p { font-family: var(--mono); font-size: 11px; color: var(--muted); margin-top: 4px; }
/* Horizontal stacked severity bar (table cells, distribution, aggregates). */
.sev-stack {
display: flex;
height: 12px;
min-width: 90px;
border-radius: 3px;
overflow: hidden;
background: var(--bg);
border: 1px solid var(--border);
}
.sev-seg { height: 100%; min-width: 1px; }
/* Legend. */
.sev-legend {
display: flex;
flex-wrap: wrap;
gap: 6px 14px;
font-family: var(--mono);
font-size: 10.5px;
color: var(--text-dim);
margin-top: 10px;
}
.sev-legend + .table-wrap { margin-top: 12px; }
.sev-leg-item { display: inline-flex; align-items: center; gap: 5px; }
.sev-sw { width: 9px; height: 9px; border-radius: 2px; display: inline-block; flex-shrink: 0; }
/* Vertical stacked columns (month / hour). */
.sev-cols { display: flex; align-items: flex-end; gap: 6px; }
.sev-col { flex: 1 1 0; min-width: 14px; display: flex; flex-direction: column; align-items: center; gap: 6px; }
.sev-col-track { width: 100%; height: var(--colh, 150px); display: flex; align-items: flex-end; }
.sev-col-stack {
width: 100%;
min-height: 2px;
border-radius: 3px 3px 0 0;
overflow: hidden;
display: flex;
flex-direction: column;
}
.sev-col-seg { width: 100%; }
.sev-col-lbl {
font-family: var(--mono);
font-size: 9.5px;
color: var(--text-dim);
white-space: nowrap;
min-height: 12px;
}
/* Single-metric rate rows (abandons, by-DOW). */
.sr-row {
display: grid;
grid-template-columns: 96px 1fr auto;
gap: 12px;
align-items: center;
padding: 8px 0;
border-bottom: 1px solid var(--border);
}
.sr-row:last-child { border-bottom: none; }
.sr-label { font-family: var(--mono); font-size: 11.5px; font-weight: 600; }
.sr-track {
position: relative;
height: 16px;
background: var(--bg);
border: 1px solid var(--border);
border-radius: 4px;
overflow: hidden;
}
.sr-fill { position: absolute; inset: 0 auto 0 0; border-radius: 0 3px 3px 0; transition: width 600ms cubic-bezier(0.16, 1, 0.3, 1); }
.sr-val { font-family: var(--mono); font-size: 11.5px; text-align: right; white-space: nowrap; }
/* Wait-by-severity rows -- p90 ghost + median fill + S4 baseline reference line. */
.wait-legend { display: flex; flex-wrap: wrap; gap: 16px; font-size: 10.5px; align-items: center; margin-bottom: 12px; }
.wait-key { display: inline-block; width: 14px; height: 8px; border-radius: 2px; margin-right: 5px; vertical-align: middle; }
.wait-key.med { background: var(--blue); }
.wait-key.p90 { background: var(--surface-3); }
.wait-key.ref { width: 2px; height: 12px; background: var(--text); border-radius: 0; }
.wait-row {
display: grid;
grid-template-columns: 150px 1fr 230px;
gap: 14px;
align-items: center;
padding: 9px 0;
border-bottom: 1px solid var(--border);
}
.wait-row:last-child { border-bottom: none; }
.wait-lbl { font-family: var(--mono); font-size: 11.5px; font-weight: 600; }
.wait-n { font-weight: 400; }
.wait-track {
position: relative;
height: 18px;
background: var(--bg);
border: 1px solid var(--border);
border-radius: 4px;
overflow: visible;
}
.wait-p90 { position: absolute; top: 0; bottom: 0; left: 0; background: var(--surface-3); border-radius: 3px; }
.wait-med { position: absolute; top: 0; bottom: 0; left: 0; border-radius: 3px; }
.wait-ref { position: absolute; top: -3px; bottom: -3px; width: 2px; background: var(--text); opacity: 0.6; }
.wait-val { font-family: var(--mono); font-size: 11px; text-align: right; white-space: nowrap; }
.wait-bad { color: var(--warn); font-weight: 700; }
/* Callout banners (wait inversion, abandon alarm). */
.sev-callout {
display: flex;
gap: 14px;
align-items: flex-start;
padding: 14px 18px;
margin-bottom: 16px;
border-radius: var(--r-md);
background: var(--warn-soft);
border: 1px solid rgba(227, 179, 65, 0.30);
border-top: 2px solid var(--warn);
}
.sev-callout.red {
background: var(--danger-soft);
border-color: rgba(248, 81, 73, 0.30);
border-top-color: var(--danger);
}
.sev-callout-tag {
font-family: var(--mono);
font-size: 9.5px;
text-transform: uppercase;
letter-spacing: 1.5px;
font-weight: 700;
white-space: nowrap;
padding-top: 3px;
color: var(--warn);
}
.sev-callout.red .sev-callout-tag { color: var(--danger); }
.sev-callout-text { font-size: 13.5px; line-height: 1.55; color: var(--text); }
/* Fires -- danger tables with linked ticket chips. */
.fire-row {
display: grid;
grid-template-columns: 1fr auto;
gap: 10px;
align-items: start;
padding: 9px 0;
border-bottom: 1px solid var(--border);
}
.fire-row:last-child { border-bottom: none; }
.fire-name { font-size: 13px; font-weight: 600; color: var(--text); }
.fire-r { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.fire-ex { display: flex; flex-wrap: wrap; gap: 4px; justify-content: flex-end; }
.fire-tix {
font-family: var(--mono);
font-size: 10px;
padding: 2px 6px;
border-radius: var(--r-sm);
background: var(--bg);
border: 1px solid var(--border-b);
color: var(--blue);
transition: border-color var(--t-fast), color var(--t-fast);
}
.fire-tix:hover { border-color: var(--green); color: var(--green); }
/* Low-sample rows in the rank tables. */
.sev-lown td { opacity: 0.6; }
/* Severity × complexity heatmap. */
.cx-heat { display: grid; grid-template-columns: 64px repeat(3, 1fr); gap: 4px; }
.cx-head {
font-family: var(--mono);
font-size: 10.5px;
text-transform: uppercase;
letter-spacing: 0.06em;
color: var(--text-dim);
text-align: center;
padding: 4px 0;
}
.cx-rowlbl { font-family: var(--mono); font-size: 12px; font-weight: 600; display: flex; align-items: center; }
.cx-cell {
display: flex;
align-items: center;
justify-content: center;
height: 46px;
border-radius: var(--r-sm);
border: 1px solid var(--border);
font-family: var(--mono);
font-size: 13px;
color: var(--text);
}
.sev-partial-note {
font-size: 12px;
line-height: 1.55;
color: var(--text-s);
background: var(--warn-soft);
border: 1px solid rgba(227, 179, 65, 0.30);
border-top: 2px solid var(--warn);
border-radius: var(--r-sm);
padding: 10px 12px;
margin-bottom: 14px;
}
@media (max-width: 640px) {
/* Wait rows stack: label → track → values, full width each. */
.wait-row { grid-template-columns: 1fr; gap: 5px; }
.wait-val { text-align: left; }
/* Single-metric rate rows keep their 3-col layout but tighten the label gutter. */
.sr-row { grid-template-columns: 78px 1fr auto; gap: 10px; }
/* Complexity heatmap: shrink the row-label gutter so the 3 value columns fit. */
.cx-heat { grid-template-columns: 44px repeat(3, 1fr); }
}
/* ============================================================================
ESCALATIONS PAGE (page-escalated.js)
Dedicated deep-dive on every escalated ticket. All nodes are built via safe
DOM construction (no innerHTML). The big enumeration table rides
.table-wrap > .xscroll (--xt:1040px) so it scrolls as one unit on phones;
summary grids collapse via .mcol1 / .mcol2; long snippets/ids use
.wrap-anywhere. Reuses app.css vars + .card / .kpi / .badge / .traj-pill.
========================================================================== */
/* Signal-mix stat tiles */
.esc-stat {
background: var(--card);
border: 1px solid var(--border);
border-top: 2px solid var(--tile, var(--accent));
border-radius: var(--r-md);
padding: 14px 16px;
}
.esc-stat-val { font-family: var(--mono); font-size: 1.6rem; font-weight: 600; line-height: 1; }
.esc-stat-label { font-size: 12px; font-weight: 600; margin-top: 8px; color: var(--text); }
.esc-stat-sub { font-size: 11px; margin-top: 3px; }
/* Escalation-rate trend host (custom decimal-faithful line chart) */
.esc-rate-host { width: 100%; height: 240px; position: relative; margin-top: 8px; }
/* Outcome trajectory mini stacked bar */
.esc-mstack {
display: flex; width: 100%; height: 22px; border-radius: 5px;
overflow: hidden; background: var(--surface); border: 1px solid var(--border);
}
.esc-mseg { height: 100%; }
.esc-mlegend { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 12px; }
.esc-mleg { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; }
.esc-mleg .mono { font-size: 11px; }
.esc-msw { width: 10px; height: 10px; border-radius: 2px; display: inline-block; flex-shrink: 0; }
/* ----- Deep-dive table ----- */
table.t.esc-table tbody td { padding: 9px 11px; vertical-align: middle; }
table.t.esc-table thead th { white-space: nowrap; }
.esc-row { cursor: pointer; transition: background var(--t-fast, 120ms); }
.esc-row:hover { background: var(--card-h); }
.esc-row.open { background: var(--accent-soft); }
.esc-caret {
display: inline-block; width: 12px; color: var(--text-dim);
font-size: 10px; transition: transform 140ms ease; margin-right: 6px;
}
.esc-caret.open { transform: rotate(90deg); color: var(--accent); }
.esc-link { color: var(--accent); text-decoration: none; font-weight: 500; }
.esc-link:hover { text-decoration: underline; }
/* Ticket cell: link with the escalation reason wrapped beneath it. */
.esc-tcell { display: inline-block; vertical-align: top; max-width: 240px; }
.esc-reason { display: block; font-size: 10px; line-height: 1.35; margin-top: 2px; white-space: normal; }
/* Severity pill -- colour driven by inline style var per row */
.esc-sev {
display: inline-block; font-family: var(--mono); font-size: 10.5px; font-weight: 600;
padding: 2px 7px; border-radius: 4px; border: 1px solid; white-space: nowrap;
}
/* Escalation-signal chip */
.esc-sig {
display: inline-block; font-family: var(--mono); font-size: 9.5px;
padding: 1px 5px; border-radius: 3px; border: 1px solid; background: transparent;
}
.esc-outcome { display: flex; flex-direction: column; gap: 3px; align-items: flex-start; }
/* ----- Expanded detail row ----- */
/* Specificity (0,2,4) clears both `table.t tbody td` and `table.t.esc-table
tbody td` without !important; the expanded detail row owns its own padding. */
table.t tbody tr.esc-xrow > td { padding: 0; background: var(--bg-deep); border-bottom: 1px solid var(--border); }
.esc-xpanel {
padding: 14px 16px 16px;
border-top: 2px solid var(--accent);
background: var(--surface);
}
.esc-xhead {
display: flex; align-items: center; justify-content: space-between;
gap: 12px; flex-wrap: wrap; margin-bottom: 12px;
padding-bottom: 10px; border-bottom: 1px dashed var(--border);
}
.esc-detail {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 12px 18px;
}
.esc-dblock.wide { grid-column: 1 / -1; }
.esc-dlabel {
font-size: 9.5px; text-transform: uppercase; letter-spacing: 0.06em;
color: var(--text-dim); font-weight: 700; margin-bottom: 4px;
}
.esc-dval { font-size: 12.5px; line-height: 1.55; color: var(--text); }
.esc-snippet {
display: block; font-style: italic; color: var(--text-s);
background: var(--bg);
border: 1px solid var(--border);
border-radius: var(--r-sm);
padding: 8px 12px;
line-height: 1.6;
margin-top: 4px;
}
@media (max-width: 640px) {
.esc-stat-val { font-size: 1.3rem; }
.esc-stat { padding: 12px 12px; }
.esc-rate-host { height: 210px; }
/* esc-detail auto-fits already; keep blocks readable on narrow panels. */
.esc-detail { grid-template-columns: 1fr 1fr; gap: 10px 12px; }
}
/* ========== INFO AFFORDANCE (i) ========== */
/* Replaces always-on explainer paragraphs. Hover / focus / tap reveals terse copy. */
.info-tip {
position: relative;
display: inline-flex;
align-items: center;
vertical-align: middle;
margin-left: 6px;
cursor: help;
outline: none;
}
.info-tip-ic {
display: inline-flex;
align-items: center;
justify-content: center;
width: 15px;
height: 15px;
border: 1px solid var(--text-faint);
border-radius: 50%;
font-family: var(--mono);
font-size: 9.5px;
font-weight: 700;
font-style: normal;
text-transform: none;
letter-spacing: 0;
line-height: 1;
color: var(--text-dim);
transition: color var(--t-fast), border-color var(--t-fast), box-shadow var(--t-fast);
}
.info-tip:hover .info-tip-ic,
.info-tip:focus .info-tip-ic,
.info-tip:focus-visible .info-tip-ic {
color: var(--accent);
border-color: var(--accent);
}
.info-tip:focus-visible .info-tip-ic {
box-shadow: 0 0 0 2px var(--accent-soft);
}
.info-tip-bubble {
position: absolute;
top: calc(100% + 8px);
left: 0;
z-index: var(--z-popover);
width: max-content;
max-width: min(340px, 80vw);
padding: 9px 11px;
background: var(--surface);
border: 1px solid var(--border-b);
border-radius: var(--r-md);
box-shadow: var(--sh-2);
font-family: var(--sans);
font-size: 12px;
font-weight: 400;
font-style: normal;
line-height: 1.6;
letter-spacing: 0;
text-transform: none;
text-align: left;
white-space: normal;
color: var(--text-dim);
opacity: 0;
visibility: hidden;
transform: translateY(-4px);
transition: opacity var(--t-fast), transform var(--t-fast);
pointer-events: none;
}
.info-tip.tip-right .info-tip-bubble { left: auto; right: 0; }
.info-tip:hover .info-tip-bubble,
.info-tip:focus .info-tip-bubble,
.info-tip:focus-within .info-tip-bubble {
opacity: 1;
visibility: visible;
transform: translateY(0);
}
@media (prefers-reduced-motion: reduce) {
.info-tip-bubble { transition: none; transform: none; }
}
/* ========== OVERVIEW -- outcome resolution x sentiment heatmap ==========
3x3 grid: rows = resolution (Resolved/Partial/Unresolved), columns = sentiment
(Satisfied/Neutral/Frustrated), plus a trailing row of column-totals and a
trailing column of row-totals (the marginal mix). Cell fill is keyed to an
outcome-health score (.heat-s4..s0) so the green->red corner diagonal reads at
a glance; fills are low-alpha so the tabular figures stay legible on dark. */
.outcome-heat {
display: grid;
grid-template-columns: minmax(56px, auto) repeat(3, minmax(0, 1fr)) minmax(46px, auto);
gap: 4px;
font-variant-numeric: tabular-nums;
}
.heat-corner { min-height: 18px; }
.heat-h, .heat-rh, .heat-foot-h {
font-family: var(--mono);
font-size: 9.5px;
font-weight: 600;
text-transform: uppercase;
letter-spacing: 0.7px;
color: var(--muted);
display: flex;
align-items: center;
}
.heat-h { justify-content: center; text-align: center; padding-bottom: 2px; }
.heat-rh { justify-content: flex-start; padding-right: 6px; }
.heat-h.heat-mix-h, .heat-foot-h { color: var(--text-dim); justify-content: center; }
/* The 9 data cells. */
.heat-cell {
display: flex;
flex-direction: column;
align-items: center;
justify-content: center;
gap: 2px;
position: relative;
min-height: 58px;
padding: 10px 6px;
border: 1px solid var(--border);
border-radius: var(--r-sm);
text-align: center;
}
.heat-cell .hc-n {
font-family: var(--title);
font-weight: 700;
font-size: 18px;
line-height: 1;
letter-spacing: -0.01em;
color: var(--text);
}
.heat-cell .hc-p {
font-family: var(--mono);
font-size: 10px;
color: var(--muted);
}
/* Score -> red/amber/green. Low-alpha rgba (literal, since the score steps need
five distinct intensities the soft tokens don't cover) keeps text readable. */
.heat-s4 { background: rgba(63, 185, 80, 0.24); border-color: var(--green-line); }
.heat-s3 { background: rgba(63, 185, 80, 0.13); border-color: var(--green-line); }
.heat-s2 { background: rgba(227, 179, 65, 0.17); border-color: rgba(227, 179, 65, 0.32); }
.heat-s1 { background: rgba(248, 81, 73, 0.13); border-color: rgba(248, 81, 73, 0.30); }
.heat-s0 { background: rgba(248, 81, 73, 0.26); border-color: rgba(248, 81, 73, 0.46); }
/* Watch cell (Resolved x Frustrated) -- the false-resolution signal. */
.heat-watch { border: 1.5px dashed var(--warn); box-shadow: inset 0 0 0 1px var(--warn-soft); }
.heat-watch .hc-watch {
position: absolute;
top: 3px; right: 4px;
display: inline-flex;
align-items: center;
font-family: var(--mono);
font-size: 8px;
font-weight: 600;
letter-spacing: 0.4px;
text-transform: uppercase;
color: var(--warn);
}
.heat-watch .hc-watch .info-tip { margin-left: 3px; }
.heat-watch .hc-watch .info-tip-ic { width: 12px; height: 12px; font-size: 8px; }
/* Marginal totals (row + column) + grand total -- lighter, set apart from the 9. */
.heat-tot {
display: flex;
flex-direction: column;
align-items: center;
justify-content: center;
gap: 2px;
padding: 8px 4px;
border-radius: var(--r-sm);
background: var(--surface);
border: 1px dashed var(--border-b);
}
.heat-tot .hc-n { font-family: var(--title); font-weight: 700; font-size: 14px; line-height: 1; color: var(--text-s); }
.heat-tot .hc-p { font-family: var(--mono); font-size: 9px; color: var(--text-dim); }
.heat-grand { background: var(--card-h); border-style: solid; }
.heat-grand .hc-n { color: var(--text); }
/* Phone: shrink fixed tracks, padding and figures so 3x3 + margins fit ~375px. */
@media (max-width: 560px) {
.outcome-heat {
gap: 3px;
grid-template-columns: minmax(40px, auto) repeat(3, minmax(0, 1fr)) minmax(34px, auto);
}
.heat-cell { min-height: 48px; padding: 7px 3px; }
.heat-cell .hc-n { font-size: 15px; }
.heat-cell .hc-p { font-size: 9px; }
.heat-h, .heat-rh, .heat-foot-h { font-size: 8px; letter-spacing: 0.3px; }
.heat-tot { padding: 6px 2px; }
.heat-tot .hc-n { font-size: 12px; }
}